Hello, I bought the FC-2882M offline embedded access control in your company. We need to write a card through the software first, and then imported into the device. But through the computer to issue the card t open the door, and it made a noise of tick , and can not open the door. What happened?

Hello! Thank you for using our products! The occurrence about the card can not open, first of all, please check whether you issue the card is successful or not? The order of issuing the cards (enter the management status,*+1234#, then quickly add the card 20+#+read the card+#). 

After issuing the card again, if it still can not read the card, please contact the salesman to ask whether the version of products you bought is latest or not? Finally, please check your the door you read the card is right or not?